Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

• A.The customer will need to provision new tenants through SAP for Me.
• B.The business settings will need to be activated for the tenant.
• C.The administrator must create an initial user in order to log in to the tenant for the first time.
• D.Any test tenant needs to be purchased separately.

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How can service agents create cases? Note: There are 2 correct answers to this question.

• A.In the Related Service Object facet of registered products, Create button (+) and select Case.
• B.In Agent Desktop, click the Create button (+) and select Case.
• C.In the case worklist, Create button (+) and select Case.
• D.In the Account General facet, Create button (+) and select Case.

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Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

• A.Unrestricted
• B.Define specific restriction
• C.Full access
• D.Restricted
• E.No access

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What is the only way to change an active case type?

• A.Copy an existing case type.
• B.Edit the name of the existing case type.
• C.It is not possible to change an existing case type.
• D.Execute the Create New Version action.

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Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

• A.Set up a rule to route the e-mail to the tenant's technical e-mail address.
• B.Create a case routing rule.
• C.Assign the team responsible for handling cases.
• D.Maintain and activate at least one e-mail channel.

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