You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?
Correct Answer: B,C
To set up an organizational structure for a new implementation, the following options are possible: Assign an employee to several organizational units. This is possible by using the Employee Assignment function in the Organizational Management work center. An employee can be assigned to multiple organizational units with different validity periods and functions. For example, an employee can be a sales representative in one unit and a service agent in another unit. Use the Reporting Line function for selection. This is possible by using the Reporting Line function in the Organizational Management work center. This function allows the administrator to select an organizational unit and display its reporting line, which shows the hierarchical relationship between the unit and its parent and child units. The administrator can also edit the reporting line by adding, removing, or changing the position of the units. References = Setting up an organizational structure - SAP Learning, section Assigning Employees to Organizational Units, slide 8-9 Set Up Guide for SAP Service Cloud Version 2, section Organizational Structure, page 11-12
Question 32
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?
Correct Answer: C
Question 33
Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Correct Answer: A,B
Question 34
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.
Correct Answer: B,C
When creating a case, you need to enter the mandatory attributes that are marked with an asterisk (*) in the user interface. These attributes are status and subject. Status indicates the current state of the case, such as new, in process, or completed. Subject is a brief description of the case that helps to identify and categorize it. Installed base and case type are optional attributes that you can use to provide more information about the case, such as the customer's assets or the nature of the service request. References = Solution Guide for SAP Service Cloud Version 2, section "Cases"
Question 35
Which services can be added to a business role? Note: There are 2 correct answers to this question.
