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SAP Certification
C_C4H56I_34 Exam
SAP.C_C4H56I_34.v2025-11-04.q74 Dumps

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Question 26

Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

A.Product
B.Account hierarchy
C.Employee
D.Account

Correct Answer: D

According to the SAP Service Cloud Version 2 documents and learning resources, the master data that is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2 is Account. Account is a master data object that represents a business partner, such as a customer, a competitor, or a supplier, in SAP Service Cloud Version 2. Account can be replicated from SAP S/4HANA to SAP Service Cloud Version
2, and vice versa, using the integration package SAP Sales Cloud and SAP Service Cloud Version 2 Integration for Master Data with SAP S/4HANA or SAP S/4HANA Cloud. The integration package uses the OData service API_BUSINESS_PARTNER to exchange account data between the two systems.

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Question 27

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A.Customer
B.Product
C.Installed base
D.Contract

Correct Answer: A,B

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Question 28

Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

A.Send info notifications
B.Send e-mails
C.Send object update
D.Send event notifications
E.Send event e-mail template

Correct Answer: A,B,C

In Autoflow, you can configure the following actions:
* Send info notifications (A): Pop-up alerts or in-app notifications to agents.
* Send e-mails (B): Trigger emails to customers or internal stakeholders.
* Send object update (C): Modify fields or statuses of related objects (e.g., updating a case status).
* Event notifications (D) and event e-mail templates (E) are managed via workflow rules, not Autoflow.
References:
* SAP Help Portal: Autoflow Actions
* SAP Documentation: Configuring Autoflow

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Question 29

Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.

A.Edit customer details
B.Create a new e-mail message or a new case from the What Would You like to do? area
C.Launch a customer survey
D.View customer details
E.Access interactions and notes in the timeline tab

Correct Answer: B,D,E

In the Customer Hub, agents can:
* View customer details (D): Basic information, account hierarchy, etc.
* Create emails/cases via What Would You Like to Do? (B): Quick actions for customer engagement.
* Access interactions/notes in the timeline (E): Historical records of calls, cases, and notes.
* Editing customer details (A) requires specific permissions and is not universally allowed.
* Launching surveys (C) is typically managed via separate processes, not directly in the Customer Hub.
References:
* SAP Help Portal: Customer Hub Agent Actions
* SAP Documentation: Agent Desktop Capabilities

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Question 30

Which tool can you use to rename the cases facet?

A.Adaptation tool
B.Workflow with action type field update
C.Language adaptation tool
D.Page layout

Correct Answer: C

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