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  1. Home
  2. SHRM Certification
  3. SHRM-CP Exam
  4. SHRM.SHRM-CP.v2024-02-12.q123 Dumps
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Question 51

What are Philip B.
Crosby's four absolutes of quality?

Correct Answer: D
Explanation: Philip B.
Crosby's four absolutes of quality are conformance to requirements, prevention, performance standards, and measurement. Crosby considered effective management the most important determinant of quality. In his view, the first criterion of quality was the extent to which products and processes conform to the standards set by management. Prevention refers to intentional efforts to avoid mistakes. Performance standards refers to establishing high expectations. Measurement refers to a comprehensive program for assessing employee performance.
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Question 52

Which three factors does the HAY system use to classify jobs?

Correct Answer: C
Explanation: The HAY system classifies jobs according to knowledge, accountability, and problem solving. This system, which was developed in 1943, is a form of point factor grading. A job's accountability is the degree to which other members of the organization rely on that employee.
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Question 53

In which case did the Supreme Court rule that contagious diseases should be treated as handicaps under Section 504 of the Rehabilitation Act?

Correct Answer: C
Explanation: In School Board of Nassau v. Arline, the Supreme Court ruled that contagious diseases should be treated as handicaps under Section 504 of the Rehabilitation Act. This case was based on a schoolteacher who had tuberculosis and was unable to work for a long while, during which time she was fired. The Supreme Court ruled that employers are responsible for making reasonable accommodations for employees with contagious diseases.
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Question 54

Which of the following is not considered by OSHA to be a standard environmental health hazard?

Correct Answer: D
Explanation: OSHA does not list computer use as one of its standard environmental health hazards. Computer use might contribute to other hazards (such as ergonomic design or stress), but it is not in itself a health hazard. Answer choices A, B, C, and E are incorrect because each represents one of OSHA's environmental health hazards.
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Question 55

Susannah, who is the head of the human resources department, will be responsible for a training session and must decide on the seating style in the space that she will be using. The training will include a large group and will involve a range of activities, including several lectures, film presentations, and a small amount of group work. Which of the following seating styles will be most appropriate for the training that Susannah will be conducting?

Correct Answer: B
Explanation: As the question states, the training will encompass several features - lectures, film presentations, and group work. Among the available styles of seating, the chevronstyle - with the chairs angled in a Vshape toward the stage or front of the meeting space - will offer the most versatility for trainees. Answer choice A is incorrect because the theaterstyle seating would be useful for lectures and film presentations but would offer no good way for trainees to break into groups. Answer choice C is incorrect because the banquetstyle seating would be excellent for group work but would be impractical for lectures and film presentations. Similarly, answer choice D is incorrect because the conferencestyle seating would place participants around one large table, which would not necessarily be useful for any of the three activities that will occur in the training. And answer choice E is incorrect because the Ushaped seating would be useful only for lectures but would not benefit the trainees in a film presentation or in group work.
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