Universal containers is using a web-to-lead from to collect contact information on people interested in its product and wants to ensure that these leads are contacted in a timely manner. The following actions are required:
* send the lead an email with appropriate product information, depending on which product was selected on the web-to-lead form
* Assign the appropriate salesperson to be the lead owner, depending on the product selected
* create a task for the salesperson to follow up with the lead.
At a minimum, which combination of salesforce automation tools will be
required to meet these requirement?

• A.Lead assignment rule and auto response rule.
• B.Lead assignment rule and workflow rule
• C.lead assignment rule and publisher action.
• D.Lead assignment rule, auto response rule and workflow rules

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Suri only has the "read" permission for the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit product support cases?

• A.No
• B.Yes

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What can Delegated Administrators NOT do?

• A.Manage custom objects
• B.Create users
• C.Create Profiles
• D.Login as a specific user

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The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?

• A.Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED (NextStep)))
• B.Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT ( ISCHANGED(NextStep)))
• C.Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED (NextStep))
• D.Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))

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Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up?

• A.Default Revenue Schedule
• B.Default Revenue and Quantity Schedule
• C.Default Quantity Schedule
• D.Don't create any default schedule

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