Universal Containers is implementing a new lead status process and wants to be able to do the following:
- Track leads through five different status values
- Run reports showing the duration a lead spends in each status
- Run full Lifetime reports of a lead from creation to conversion
- Prevent leads from skipping a lead status
How can these requirements be met?

• A.Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping
• B.Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping
• C.Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping
• D.Use an Apex Trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status

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What would you check to see whether a workflow failed? * (1 Point)

• A.failed work flow log
• B.integration log
• C.debug log
• D.workflow log

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A user changes roles from an EMEA sales representative to a US sales representative. How will this impact the ownership-based sharing rules for the user's records?

• A.None of the ownership-based sharing rules are recalculated.
• B.This will affect the ownership of records for standard objects but not custom objects.
• C.This will only affect ownership-based sharing rules if the user moves up in the role hierarchy.
• D.All of the ownership-based sharing rules are recalculated.

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What is a capability of Territory management? Choose 2 answers

• A.Territory hierarchy replaces the role hierarchy for sharing
• B.The ability to use opportunity criteria to expand a private sharing model
• C.Support for complex and frequently changed sales organization structures
• D.The ability to use account criteria to expand a private sharing model

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How can content types be used in CRM Content? (Choose two answers.) * (1 Point)

• A.With library rules, to limit the number of libraries created
• B.With upload rules, to limit the size of content files.
• C.With content fields, to control the content detail page layout
• D.With validation rules, to capture complete data

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