After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.
Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?
Choose 2 answers

• A.The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.
• B.The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.
• C.The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.
• D.Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.

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Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

• A.CTI adaptor with Omni-Channel integration
• B.Customer Community with ability to create a new support Case
• C.Experience Cloud, web-to-case, and a CTI integration
• D.Omni-Channel with defined presence, routing configurations, and Service Channels
• E.Customer Community with Live Agent

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A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

• A.Ensure all data objects across the different clouds have a unique external identifier
• B.Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.
• C.Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
• D.Identify key drivers and high-level data scope behind the needfor a consolidated reporting.
• E.Draft a solution to show how consolidated reporting can be done using CRM Analytics.

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AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers

• A.Migrate all historical payment methods from the homegrown system.
• B.Utilize the standard user adoption reports and dashboards to track invoice data.
• C.Provide training and enablement for end users and admins prior to go live.
• D.Compare invoices as produced in both systems to ensure customer invokes are as expected.
• E.Create a release and change management process to incorporate feedback and fix issues.

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Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

• A.Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
• B.Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
• C.Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
• D.Give Sales Cloud license to the Field Service team to view Order and Order Item data.

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