A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

• A.Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
• B.Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
• C.Agree with the management team to postpone the go-live and increase the scope to include the desired features.
• D.Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

• A.Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
• B.If the sales user has many territories assigned to them, it can impact the performance of the forecast.
• C.Important details should be tracked at the opportunity line level.
• D.Forecast category names can be customized by submitting a Salesforce Support case.

Comment: *

Name: *

Email: *

Verification: *

AC Computers is launching a new subscription bundle service and plans to primarily sell through direct sales and a website storefront for existing customers. Direct Sales needs the ability to configure complex deals and manage subscription. Existing customersneed the ability to initialize a request for additional products and services from the storefront and seamlessly send the request directly to Sales to finalize the quote.
Which three recommendations should a Solution Architect make to meet these business requirements?
Choose 3 answers

• A.Salesforce CPQ
• B.Salesforce Order Management
• C.Salesforce Billing
• D.B2B Commerce
• E.CPQ B2B Commerce Connector

Comment: *

Name: *

Email: *

Verification: *

Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

• A.Sales Cloud, B2B Commerce, and Partner Relationship Management
• B.Sales Cloud, B2B Commerce, and Customer Community
• C.Sales Cloud, Service Cloud, and Partner Relationship Management
• D.Sales Cloud, Partner Relationship Management, and Einstein

Comment: *

Name: *

Email: *

Verification: *

Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2 answers
Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with

• A.Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
• B.Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase.
• C.Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
• D.Add complex product configurations in a follow-up phase.

Comment: *

Name: *

Email: *

Verification: *