A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?

• A.Fill-in schedule
• B.Appointment booking
• C.Emergency
• D.Get candidates

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Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

• A.Use work type with required skills
• B.Assign the appropriate skill to resource
• C.Select the relevant work type for each resource
• D.Create a multiple work order line per service

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Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

• A.Update Public Group membership.
• B.Assign a Field Service Mobile License to the user.
• C.Modify the user record.
• D.Modify the user's Profile.

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in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

• A.jobs need to be performed at the same site on the same day of the week.
• B.jobs require consecutive days of work and can span over weekends.
• C.Jobs can take longer than the available resources hours in a day.
• D.jobs require multiple stages of work performed by different resources.

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Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

• A.Utilize the standard Salesforce Price Book.
• B.Utilize multiple country-specific Price Books.
• C.Utilize country-specific Price Book Entries.
• D.Utilize Standard Global Service Price Book Entries.

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