Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

• A.Customer Entitlement
• B.Service Urgency
• C.Service Due Date
• D.Customer Working Hours

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Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

• A.Include Quick Actions and Global Actions in Attached Articles.
• B.Attach Knowledge Articles to Work Order Line Items Only.
• C.Attach Articles to Work Orders and Work Order Line Items.
• D.Manage Attached Articles and Search the Knowledge Base.

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Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?

• A.Create a product item and enter a serial number in related list
• B.Create a product item and enter technician lock quantity
• C.Create a product item for each door lock utilizing standard field
• D.Create a product item with all the serial numbers in the noted section

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Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

• A.Automatically Dispatch Service Appointments using Drip Feed.
• B.Automatically run Optimization Background Job every hour.
• C.Automatically schedule unscheduled services to available Resources.
• D.Automatically change the status to Dispatched of all Service Appointments.

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One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

• A.Implement Path for Work Orders.
• B.Configure a Maintenance Plan.
• C.Define a repeating Work Type.
• D.Build a Process for Service Appointments.

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