Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

• A.Gantt Map
• B.Gantt
• C.Appointment List
• D.Color Palettes

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Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

• A.Set the Number of Services to Drip Feed on the Service Territory.
• B.Set the Service Appointment to Dispatch in Field Service Settings.
• C.Enable Sharing of Dispatched Service Appointments.
• D.Enable Drip Feed Dispatching in Field Service Settings.

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Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

• A.A Work Order related list on Assets
• B.Custom fields for change tracking on Assets
• C.Field History Tracking on Assets
• D.A Product related list on Assets

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Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?

• A.A single milestone can be added to both case and work order entitlement processes.
• B.An entitlement process must be applied to both cases and work order
• C.Milestones for the work orders can be set up from the metadata API
• D.Milestone of the work orders can be configured in setup.
• E.A new entitlement process requires selecting entitlement process type.

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Universal Containers wants to track the total associated price when servicing Work Order for customers.
Which two of the following should a Consultant recommend? Choose 2 answers

• A.Use the Einstein Pricing Configurator.
• B.Use a custom object to model the Work Order pricing.
• C.Use Work Order and Work Order Line Items.
• D.Set up Products and Price Books.

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