A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?

• A.Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
• B.Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
• C.Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
• D.Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

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Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?

• A.Supply each Service Technician with a portable printer.
• B.Build a Flow on the Service Appointment record.
• C.Generate a Service Report with a Signature Type.
• D.Install an AppExchange eSignature solution.

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Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

• A.Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
• B.Average time to repair: The average time required to repair or install as asset.
• C.First time fix rate: The percentage of on-site service requests resolved on the first visit.
• D.Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

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Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?

• A.Create one service appointments and add two required resources
• B.Create one service appointments and schedule two resources
• C.Create two service appointments and assign two different resources
• D.Create two service appointments and set the early start to the start time of the first service appointments

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Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

• A.Include a Match Fields work rule.
• B.Check 'Keep These Appointments Scheduled'.
• C.Assign a high efficiency score.
• D.Link rules to Relevance Groups.

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