the org -wide default sharing for a service appointment Is set to private If the service appointment is cancelled, which users will have visibility to the record?

• A.assigned resources, owner of service appointment and members of user territory
• B.assigned resources, owner of service appointment and members of service territory
• C.owner of service appointment and members of user territory
• D.owner of service appointment and members of service territory

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Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

• A.Arrival Window End
• B.Scheduled Start
• C.Scheduled End
• D.Arrival Window Start

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Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?

• A.Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
• B.Create permission sets and assign the field service lightning admin permission set to service resources.
• C.Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
• D.Create permission sets and assign the field service lightning mobile permission set to service resources.

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Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

• A.Create a standard set of Work Order Line Items.
• B.Train Technicians to use Duplicate Work Order feature.
• C.Create Work Types for use on Work Orders
• D.Launch the Work Order Standardization Wizard.

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Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

• A.Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.
• B.Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.
• C.Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.
• D.Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.

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