One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

• A.Assign the Technician to a new Service Territory.
• B.Remove the Technician as a Preferred Resource.
• C.Create a new Work Order Validation Rule.
• D.Create an Excluded Resource for the Account.

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Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?

• A.Enable knowledge on work orders.
• B.Add a lightning component to work orders.
• C.Add compact layouts to work orders.
• D.Enable path for work orders.

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Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

• A.Use Process Builder to close the Case when all Work Orders are closed.
• B.Use Process Builder to close the Case when the Work Order is created.
• C.Use Workflow to close the Case when all Work Orders are closed.
• D.Use Workflow to close the Case when the Work Order is dispatched.

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Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

• A.Utilize a standard Price Book specific to each country.
• B.Utilize a custom Price Book with pricing rules applied.
• C.Utilize a custom Price Book specific to each country.
• D.Utilize the standard Price Book with pricing rules applied.

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Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

• A.Technician hours at client location.
• B.Technician work orders completed
• C.Technician hours per day.
• D.Technician hours traveling

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