Universal Containers wants to process mobile payments. How can this requirement be met?

• A.Install an AppExchange package.
• B.Attach a picture of the credit card
• C.Create a custom payments object
• D.Add a custom filed to store the credit card number

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each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?

• A.Create a work to type automatically create relevant line time for each asset
• B.Create a work order and work order line item for each asset being serviced
• C.Create a work order for each asset being serviced
• D.Create a work order for all assets being serviced and work order line item for each product consumed

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Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

• A.Each Asset will have a Service Appointment that will represent the work needed for each machine.
• B.Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
• C.Each Account will have a Service Appointment that will represent the work to be done at the customer site.
• D.Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

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Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

• A.Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
• B.Assign Contractor 1 and 2 different capacities for repair work.
• C.Assign Contractor 2 as an Excluded Resource.
• D.Assign Contractor 1 as a Preferred Resource.

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Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

• A.Actual start, actual end
• B.Scheduled start, scheduled end
• C.Arrival window start, arrival window end
• D.Earliest start permitted, due date

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