Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

• A.Work Order
• B.Work Order Line Items
• C.Service Contract
• D.Account

Comment: *

Name: *

Email: *

Verification: *

Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

• A.Create a custom Visualforce page to create a new Opportunity.
• B.Add an "Upsell" Quick Action to the Account that creates a new Work Order
• C.Add a "Create Opportunity" Quick Action to the Work Order Line Item.
• D.Create a New Task linked to the Contact and assign to a Sales Rep.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

• A.With Process Builder
• B.With Entitlement Templates
• C.With Work Order Types.
• D.With Workflows

Comment: *

Name: *

Email: *

Verification: *

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

• A.Customer Communities
• B.Customer Communities Plus
• C.Partner Communities
• D.Chatter Files Connect
• E.Chatter Customer Groups

Comment: *

Name: *

Email: *

Verification: *

universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

• A.Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
• B.Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
• C.Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
• D.Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work

Comment: *

Name: *

Email: *

Verification: *