Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

• A.Customer Entitlement
• B.Service Due Date
• C.Customer Working Hours
• D.Service Urgency

Comment: *

Name: *

Email: *

Verification: *

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

• A.Assign a high efficiency score.
• B.Check 'Keep These Appointments Scheduled'.
• C.Link rules to Relevance Groups.
• D.Include a Match Fields work rule.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

• A.Work Types
• B.Service Report Templates
• C.Product Templates
• D.Assets

Comment: *

Name: *

Email: *

Verification: *

Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?

• A.Products to Accounts
• B.Assets to Products
• C.Work Orders to Assets
• D.Work Orders to Products

Comment: *

Name: *

Email: *

Verification: *

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

• A.Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
• B.Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
• C.Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
• D.Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Comment: *

Name: *

Email: *

Verification: *