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  1. Home
  2. Salesforce Certification
  3. Health-Cloud-Accredited-Professional Exam
  4. Salesforce.Health-Cloud-Accredited-Professional.v2025-06-30.q100 Dumps
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Question 1

In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 - Simple Application correct options) Options not visible

Correct Answer: C,D
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Question 2

Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
* Inform agents about changes in information
* View basic details about a patient's insurance
* Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Choose 3 answers

Correct Answer: C,D,E
To enhance the user experience for call center agents in Salesforce Health Cloud, particularly on patient records, implementing specific components from the Contact Center for Health Cloud is essential.
1. Timeline:
The Timeline component provides a chronological view of all interactions and events related to a patient. This includes appointments, communications, and care activities. By presenting this information in a consolidated timeline, agents gain a comprehensive understanding of the patient's history, enabling informed and personalized interactions.
Salesforce
2. Member Plan FlexCard:
The Member Plan FlexCard displays essential details about a patient's insurance plan, such as coverage information, benefits, and eligibility. This readily accessible information allows agents to address patient inquiries regarding their insurance without navigating through multiple systems, thereby improving efficiency and service quality.
Salesforce
3. Record Alerts:
Record Alerts notify agents of critical changes or important information related to a patient's record. These alerts can be configured to highlight updates such as changes in contact information, care plans, or new health concerns. By receiving timely alerts, agents can proactively address issues and provide up-to-date information to patients.
Salesforce
Implementing these components ensures that call center agents have a holistic view of patient information, can promptly respond to changes, and access insurance details efficiently. This integrated approach enhances patient engagement, satisfaction, and overall care coordination.
Reference:
Health Cloud Contact Center Enhancements
Contact Center for Health Cloud
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Question 3

With regards to Integration/Interoperability, which three statement are true about health cloud? (Choose Three)

Correct Answer: C,D,E
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Question 4

A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?

Correct Answer: B
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Question 5

Which three options explain why the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant? (Choose three)

Correct Answer: B,C,E
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