Which system would a contact center integrate with in order to provide field service agents with information
needed to provide service at customer sites?

• A.Marketing
• B.Telephony
• C.Enterprise Resource Planning (ERP)
• D.Order Fulfillment

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CORRECT TEXT
How is currency applied where a company is using multi currency?

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Universal Containers has an extensive distributor and reseller community. To help manage this partner network, the company is implementing a partner portal. What must be considered when setting up partner users? Choose 2.

• A.Partner users are associated with the same set of profiles as internal users
• B.Partners can own Account and Opportunities
• C.The sharing model should be re-evaluated when the partner portal is enabled
• D.Partners can't receive workflow emails

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Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month is comparison to the same time last year. The VP Sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results. Which two actions should the Consultant take to create a solution? Choose 2 answers

• A.Schedule an analytic snapshot of the Opportunity object to run monthly.
• B.Create a dashboard component; schedule the dashboard to refresh monthly.
• C.Schedule an analytic snapshot of the Opportunity history object run monthly.
• D.Create a custom Opportunity report using custom formula fields for the stage closed/won.
• E.Create a report based on the Opportunity snapshot.

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Universal Containers has implemented Salesforce for all of its sales associates. All Sales associates are required to select the win or loss status every dosed Opportunity. Managers like to measure the win ratio for all of the sales associates.
How should a consultant meet the requirement?

• A.Build a custom lightning component to show the win ratio based on won Opportunities.
• B.Ensure that all managers have access to the standard Win/Loss report.
• C.Build a custom report on Opportunity with custom summary formulas to show win/loss ratio.
• D.Create a custom formula held on Opportunity to capture the win ratio for Opportunities.

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