Universal Containers does not have a direct sales team; its channel partners are responsible for selling and servicing products. Over the past quarter, there has been an increased volume of leads. However, the Vice President of Channels has been receiving many complaints from partners on the poor quality of the leads and has noticed a significant drop in the lead conversion rate. What should a consultant recommend to improve partner satisfaction with the leads being shared?

• A.Create multiple validation rules to ensure that all fields on the lead record are populated with data
• B.Assign all leads to the partner channel manager to validate the lead data and manually assign to partners
• C.Create a custom lead score field to assess lead quality and assign the leads that exceed the score to '-' partners
• D.Use the lead Score on the find duplicates button and assign the leads with a score in the high category

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Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month dub.
Regional sales managers (RSMs) must approve discounts greater than 5%. Regional vice presidents (RVPs) also must approve discounts greater than 10%.
Which two steps should a consultant recommend to satisfy these requirements7 Choose 2 answers

• A.Use Process Builder to send an approval Task and email to the RSM and RVP.
• B.Create two Approval Processes, one with the RSM and one with the RVP.
• C.Use Process Builder to automatically submit approvals over a 5% discount.
• D.Create a two-step Approval Process with the RSM and RVP as approvers.

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Northern Trail Outfitters (NTO) customer orders four lanterns. The order is activated in Salesforce, and the products are successfully shipped tothe customer. One week later, the customer returns one lantern. How should NTO record the return in Salesforce?

• A.Create a reduction Order under the activated Order
• B.Create a new Order Product withquantity set to -1
• C.Change the quantity value on the Order Product to 3
• D.Create a custom field on the Order Product object

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Which Lightning Service Console feature should be used to enable Service Reps to send emails with
attachments to customers based on the Case details?

• A.Macros
• B.Process Builder
• C.Visual Workflow
• D.Lightning Knowledge

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Universal Containers has a single contact center that handles all service requests including chat, Cases, and
web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in
the order they are received.
How would a Consultant address this requirement?

• A.Configure Live Agent Skills-based Routing
• B.Configure Omni-Channel with Least Active Routing
• C.Configure Omni-Channel with Most Available Routing
• D.Configure Case Assignment Rules

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