Which feature should a Consultant configure to allow global Service Reps to call customers from within the Lightning Service Console?

• A.Lightning Dialer
• B.Open CTI
• C.Macros
• D.Local Presence

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Describe Pipeline.

• A.Benchmark of how much should be sold withina certain time frame
• B.Revenue projection that can be expressed in dollar amounts, units of product family, or both
• C.Consists of opportunities in various stages of maturity

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Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured to meet this requirement?

• A.Entitlement processes, contracts, contract line Items, and entitlements
• B.Entitlement processes, contracts, milestones, and milestone actions
• C.Entitlement processes, contract line items, milestones, and entitlements
• D.Entitlement processes, milestones, milestone actions, and entitlements

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The Cloud Kicks Sales Support team manually enters leads into Salesforce throughout the week. It was discovered that many of the leads already exist as Contacts in the system based on matching email address.
This has resulted in high volume of unconverted
leads.
Which solution should be used to identify and block future duplicates from being created?

• A.Activate the Standard Lead Duplicate Rule that matches on both Lead and Contact.
• B.Create a process builder and flow that emails the user of a potential duplicate Contact when a Lead is created.
• C.Build a report that groups leads by email address to identify and merge duplicates
• D.Use Dataloader to import the leads each week instead of entering leads individually.

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The Cloud Kicks IT team has noticed that there are many duplicate person Accounts. The team can often easily identify duplicates and wants to merge them.
Which consideration should the Consultant convey regarding person Account merges?

• A.Person Accounts can be merged with other person Accounts.
• B.Person Accounts can be merged with Contact records.
• C.Person Accounts with a redundant relationship can be merged with duplicate matching rules.
• D.Person Accounts can be merged automatically by enabling the option in Account Setup.

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