Which of the following ways can be used to detect problems? (Choose all that apply.)

• A.Third-party integrations
• B.Bottom-up problem detection
• C.Proactive problem detection
• D.Top-down problem detection
• E.Reactive problem detection

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The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.

• A.False
• B.True

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A developer created a new trigger that inserts a Task when a new Lead is created. After deploying to production, an outside integration is periodically reporting errors.
Which change should the developer make to ensure the integration is not affected with minimal impact to business logic?

• A.Use a Try/Catch block after the insert statement.
• B.Remove the Apex Class from the Integration User's Profile.
• C.Deactivate the Trigger before the Integration runs.
• D.Use the Database method with allOrNone set to False.

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Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.

• A.True
• B.False

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What should you do to customize the fields that get copied from incident when creating a problem from an incident?

• A.Modify the "com.snc.incident.create_problem.attributes" property in Incident properties.
• B.Modify the "com.snc.problem.copy_from_incident.attributes" property in Problem properties.
• C.Modify the "com.snc.problem.create_from_incident.attributes" property in Problem properties.
• D.Modify the UI Action script that is used to create problem.

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