Knowledge Ratings are stored in the _________ table.

• A.Knowledge Feedback [kb_feedback]
• B.Knowledge [kb_knowledge]
• C.Knowledge Base [kb_knowledge_base]
• D.Knowledge Searches [ts_query_kb]

Comment: *

Name: *

Email: *

Verification: *

In the baseline platform configuration, the Problem States include _________.

• A.New, Assess, Review, Closed
• B.New, In Progress, On Hold, Resolved, Closed, Canceled
• C.Open, In Progress, Closed
• D.Open, Pending Change, Known Error, Closed/Resolved

Comment: *

Name: *

Email: *

Verification: *

For the majority of Catalog Items, the customer requires Quantity and Price to be displayed. However, for one Item, the customer would like to omit these two fields. Which of the following approaches should be used to satisfy this requirement?

• A.Set both 'No Quantity' and 'Omit Price in Cart' to true on the catalog item.
• B.Write a catalog client script for the item and use g_form.setDisplay() to hide each field.
• C.Cart options are set using system properties and can not be changed for individual items.
• D.Set 'Use cart Layout ' to false on the Catalog Item and set both 'No Quantity' and 'Omit Price in Cart' to true.

Comment: *

Name: *

Email: *

Verification: *

A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *

The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account.
Which two solutions can meet this requirement? (Choose two.)

• A.Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.
• B.Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.
• C.Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.
• D.Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

Comment: *

Name: *

Email: *

Verification: *