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  1. Home
  2. ServiceNow Certification
  3. CIS-ITSM Exam
  4. ServiceNow.CIS-ITSM.v2023-02-27.q178 Dumps
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Question 61

In the baseline configuration of change management, which fields and records are included when the Copy Change UI action is used to copy a change request?

Correct Answer: C
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Question 62

Which of the following is NOT an option in the incident's Resolution code drop down list?

Correct Answer: D
All the listed options are actual options in the Resolution code field except the "Canceled by caller".
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Question 63

Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?

Correct Answer: A
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Question 64

Which of the following tables does the change_request_sla database view join? (Choose all that apply.)

Correct Answer: A,D
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Question 65

_______________ is primarily focused on the details needed to manage and operate hardware and software.
_______________ is primary focused on the financial aspects of hardware and software.

Correct Answer: A
Explanation
Asset Management
Asset Management, monitors and maintains things of financial value to an entity or group. It may apply to both tangible assets such as buildings, computers, hardware or software and to intangible concepts such as intellectual property and goodwill.
Something that has intrinsic value to a person or an enterprise.
Configuration Management
The Process responsible for maintaining information about Configuration Items required to deliver an IT Service, including their Relationships. This information is managed throughout the Lifecycle of the CI. Configuration Management is part of an overall Service Asset and Configuration Management Process.
Entity or thing that you with to track that is required for the delivery of a service.
CIs are the objects or things we care about.
CIs have attributes that describe the objects.
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