The calculation of incident priority is based on both impact and urgency fields.

• A.True
• B.False

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What should you do in order to edit the template used to populate fields of known error article created from a problem?

• A.Modify "Problem Known Error article" record in the "csm_table_map" table
• B.Modify "Problem Known Error article" record in the Knowledge Base
• C.Modify "Problem Known Error article" record in the "known_error_article" table
• D.Modify "Problem Known Error article" record in sys_template table

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The Knowledge [kb_knowledge] table is extended from _________ .

• A.Knowledge Base [kb_knowledge_base]
• B.No table; It is a Base Table
• C.Configuration Item [cmdb_ci]
• D.Task [task]

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Which two fields are used to calculate priority on an Incident?

• A.Severity and Urgency
• B.VIP and Impact
• C.Impact and Urgency
• D.Business Criticality and Urgency

Correct Answer: C

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Which of the following roles is allowed to create a new CI class? (Choose two.)

• A.admin
• B.cmdb_read
• C.itil_admin
• D.itil

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