Which of the following is used to group multiple catalog items that are usually ordered together in one request?

• A.Order Guide
• B.Record Producer
• C.Catalog Category
• D.Wish List

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On an Incident, which of the following conditions will trigger the Reopen Count field value to be incremented?

• A.Submission of an Incident by the same Caller with an identical Short Description
• B.Assignment Group changes from Service Desk to Software Group
• C.State changes from Resolved to Open
• D.Update to an associated Problem Record

Correct Answer: C

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Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

• A.Data Loader
• B.Change sets
• C.Ant Migration Tool
• D.Salesforce Extensions for Visual Studio Code

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Which of the following steps should be followed to configure Assignment group field in the incident table to allow selection from a certain set of groups? (Choose two.)

• A.Modify the Reference Qual attribute of the Assignment group field to
  "javascript:GetGroupFilter('incident')
• B.Modify the Reference Qual attribute of the Assignment group field to
  "javascript:GetGroupTypes('incident')
• C.Modify the Reference Qual attribute of the Assignment group field to "javascript:GetGroupFilter('itil')
• D.Add new records in the Group Type table to match certain groups to incident table
• E.Modify the type field for certain groups by adding the incident type

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Which table is used to store Known Error articles?

• A.kb_article
• B.kb_knowledge_article
• C.kb_template_known_error_article
• D.kb_knowledge

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