Change Tasks generated by the Change Request - Normal Change tasks
workflow should include:

• A.All implementation tasks for a specific Change
• B.Approval and scheduling tasks for Normal Changes
• C.Standard, administrative tasks common to all Normal Changes
• D.Automated tasks to be completed by the System Scheduler

Correct Answer: C

Explanation
Change tasks may be created manually or may be created automatically when Changes enter the Implement phase and the workflow triggers a Change Request - <type> change tasks sub-workflow.
Change tasks that re late to t he specific Change being implemented should be created manually prior to entering the Assess or Authorize States, so the specific Change Tasks involved may be incorporated into the review process.
Automatically-generated tasks may include standard, administrative tasks common to all Changes of a specific type. Automatically generated tasks per Change type include:
Emergency
* Implement
* Post implementation test ing
Normal
* Implement
* Post implementation testing
Standard
* Implement
* Post implementation testing

Comment: *

Name: *

Email: *

Verification: *

Inbound Actions can be configured to enable creating or updating incidents.

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *

REVIEW
Which key performance indicators can be influenced by effective Problem Management? Select all that apply.

• A.% of Incidents Resolved on First Contact
• B.% of high priority Problems
• C.Average Time to Resolve a High Priority Incident
• D.Average time to close a Problem

Comment: *

Name: *

Email: *

Verification: *

In the baseline platform configuration, a Configuration Item must be specified before Approvals are requested for a Change Request.

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *

In incident management, which of the following states are considered active?

• A.New, In Progress, On Hold
• B.New, In Progress, On Hold, Resolved
• C.New, In Progress, On Hold, Resolved, Closed, Canceled
• D.New, In Progress, Resolved

Comment: *

Name: *

Email: *

Verification: *