Catalog UI Policies may be applied to _____________. (Choose two.)

• A.Catalog Items
• B.Variable Sets
• C.Service Catalogs
• D.Catalog Categories

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When the state is "On Hold" and the "On Hold Reason" is "Awaiting Caller", the incident state will automatically change to "In Progress" once the caller user makes a change to the incident.

• A.True
• B.False

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Which of the following are valid channels to create incidents? (Choose three.)

• A.Service portal
• B.Inbound Email
• C.Social Media
• D.SMS
• E.Support Chat

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Which of the following users has the permission to reopen an incident?

• A.Itil Admin
• B.Itil User
• C.Incident caller
• D.None of the listed answers
• E.Incident Manager

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The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?

• A.Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
• B.Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
• C.Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
• D.Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.

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