A developer is trying to decide between creating a Visualforce component or a Lightning component for a custom screen.
Which functionality consideration impacts the final decision?

• A.Does the screen need to be rendered as a PDF?
• B.Will the screen make use of a JavaScript framework?
• C.Will the screen be accessed via a mobile app?
• D.Does the screen need to be accessible from the Lightning Experience UI?

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Which of the following roles can delete a catalog?

• A.Nobody can delete catalogs
• B.catalog_admin
• C.itil_admin
• D.catalog_manager

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Which of the following ITIL terms refers to the cause of one or more incidents that is typically unknown at the time of detection?

• A.Unknown Error
• B.Configuration Item
• C.Problem
• D.Issue

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How to allow automatic closure of incident tasks once incident is closed?

• A.Set property com.snc.incident.autoclose.based on.resolved_at to Yes
• B.Set property com.snc.incident.autoclose.basedon.resolved_at to zero
• C.Set property com.snc.incident.incident_task.closure to true
• D.Set property com.snc.incident.incident_task.closure to auto

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A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?

• A.upsert orders;
• B.upsert orders Order_Number__c;
• C.merge orders Order_Number__c;
• D.merge orders;

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