Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.

• A.True
• B.False

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The purpose of "CAB Required" checkbox in the change request form is to determine whether the workflow will send approval task to the CAB group.

• A.True
• B.False

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Which type of record may be used to initiate the process to deploy a fix to an incident?

• A.Service Request
• B.Problem
• C.Change Request
• D.Incident Resolution

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Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?

• A.The Feature field on the article must be set to true.
• B.A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "featured_content."
• C.A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "homepage."
• D.The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.

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Which of the following statements is true regarding incident categorization driven by configuration item?

• A.Categorization driven by configuration item is recommended for customers with robust and Mature CMDB.
• B.Categorization driven by configuration item is recommended for customers who don't have logic in place for incident assignment rules.
• C.Categorization driven by configuration item is recommended for all customers.
• D.Categorization driven by configuration item is recommended when the project timeline is too short.

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