Which module is used to view a list of Knowledge Bases?

• A.Knowledge Base > All
• B.Knowledge > Administration > Knowledge Bases
• C.Knowledge > Knowledge Bases > All
• D.Knowledge Base > Administration > All

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Which of these are considered configuration base items? (Choose three.)

• A.Servers
• B.Computers
• C.Applications
• D.Accessories
• E.Business Service

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How are Additional Comments and Work Notes intended to be used in notifications?

• A.Additional Comments - communicate with IT staff and end users; Work Notes - system generated log of updates
• B.ServiceNow merely offers both so customers may choose whether to use one, both, or neither
• C.Additional Comments - communicate with end users; Work Notes - communicate with IT staff
• D.Additional Comments - communicate with IT staff; Work Notes - communicate with end users

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Once the change request's state changes to "Review", the user should fill the mandatory fields in the review form.

• A.True
• B.False

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Which of these are considered configuration base items? (Choose three.)

• A.Printers
• B.Database Catalogs
• C.Out-of-Band Devices
• D.Network Gears
• E.Cluster Nodes

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