Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?

• A.Just Cls defined directly in cmdb_ci_computer
• B.Cls defined directly in cmdb_ci_computer and all parent classes
• C.Cls defined directly in cmdb_ci_computer and all child classes

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Which of the following roles can delete a change?

• A.itil
• B.itil_admin
• C.change_manager
• D.None of the listed answers

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Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.

• A.True
• B.False

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User Criteria is used to determine who may order Items in a Service Catalog Category.

• A.True
• B.False

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Technical consultants should attend workshops.

• A.True
• B.False

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