A user complains the printer suddenly stopped printing. Other users in the office can still print to the same printer. A technician notices several print jobs are waiting in the print queue on the users PC. Which of the following would be the FIRST step to resolve this issue?

• A.Delete the print queue on the users PC and install it again. After installation send a test print.
• B.Install the latest print driver on the users PC using a different port. After installation send a test print.
• C.Cancel the jobs in the print queue on the users PC. After they are cleared send a test print.
• D.Reboot the users PC. After it restarts send a test print.

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A technician is onsite working on a multi-function device. While performing the repair a user approaches the technician and begins to ask questions about using a feature on the device. Which of the following is the BEST way for the technician to handle this situation?

• A.Continue working on the device and answer questions about the feature at the same time.
• B.Refer the user to the manufacturers website for their questions about the feature.
• C.Tell the user that after the repair is completed the feature can be demonstrated.
• D.The technician should inform the user that they are here to fix the device and user training must be scheduled.

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A technician finds the printer with many loose power and network cables creating a potential trip hazard. Which of the following is the BEST step to correct this situation?

• A.Inform the customer about the issue.
• B.Move the printer to a different location.
• C.Tape the cables to the carpet with bright colored tape.
• D.Re-route and secure all the cables.

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Which of the following components are used to provide recoil, tension and pressure?

• A.Spring
• B.Bushing
• C.Bearing
• D.Gear

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Which of the following describes the purpose of the lens?

• A.To allow consistent duplex scanning
• B.To reduce paper jamming
• C.To convey the image to the CCD
• D.To allow inversion of the original image

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