Which of the following are the FIRST steps in the general troubleshooting process?
(Select TWO).

• A.Establish theory of failure
• B.Develop a plan of repair
• C.Perform unit maintenance
• D.Install replacement parts
• E.Observation/information gathering

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Computers A & B are connected to a network printing device. Computer A is constantly getting printouts with errors while Computer B is printing ok. Which of the following is the next step in diagnosing this issue?

• A.Check the network settings on the two computers.
• B.Check the two computers to see if the same printer driver is used.
• C.Check the network devices print queue.
• D.Check the network settings on the printing device.

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A customer would like to use the scan-to-email function to allow them to search for email addresses within their company. Which of the following would need to be configured for the customer to utilize this function?

• A.POP3
• B.LDAP
• C.SSID
• D.SNMP

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Which of the following should a technicians FIRST step be if a received fax has dark background?

• A.Produce a test print on the local machine.
• B.Check the media in the local machine.
• C.Test the telephone line quality.
• D.Check the operation of the remote machine.

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A photointerrupter employs which of the following activation methods?

• A.Mechanical device
• B.Electrical pulse
• C.Reflection of light
• D.Magnetic attraction

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