When scanning a color document with a single pass scanner which of the following is used to separate the colors for processing?

• A.Color lenses
• B.Color mirrors
• C.Color lamps
• D.Color filters

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Which of the following is the MOST appropriate response for the following customer statement:
This device has been down for three days. What are you going to do about it?

• A.I can understand why you would be upset by that. Id like to ask you a few questions so I can determine the reason that it is not working, so that I can get the issue resolved. Is that OK with you?
• B.Im sorry, I didnt know that you were waiting that long. Id like to ask you a few questions so I can determine the reason that it is not working, so that I can get to work.
• C.Im sorry to hear that. Can you give some more information about the problem so I can get working on this?
• D.I know your upset, but youll have to talk with my manager about why you have been waiting so long. Is that OK with you?

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A customer has replaced their old printer with a new MFD. The new device has the same settings as the old one. The old device is moved to another location and now the old device fails to print.
Which of the following is a possible source of the problem?

• A.The two devices share the same IP address.
• B.The new device is set to block other devices from printing.
• C.The power drain from the new device prevents the old device from printing.
• D.The new device settings have priority over the old device settings.

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In a scanner, which of the fol owing components is stimulated by the reflected light from the image?

• A.Color filters
• B.CCD
• C.Mirrors
• D.Lens

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In the presence of light, the photoconductor:

• A.allows electron flow.
• B.blocks electron flow.
• C.stores electrons.
• D.filters electrons.

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