Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

• A.The profile information can be used to keep Linkedin details updated.
• B.When employees have free time, they can review biographies of their peers.
• C.Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.
• D.The education information can be verified against the human resources database.

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Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?

• A.Genesys Cloud CX User
• B.Genesys Cloud CX Supervisor
• C.Genesys Cloud CX Admin
• D.Genesys Cloud CX Reporting

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Which of the following is NOT a feature of Genesys Cloud CX contact center?

• A.Human Capital Management
• B.Workforce Management
• C.Quality Management
• D.Automatic Call Distribution

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Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)

• A.Windows 10 Mobile
• B.iOS
• C.Harmony OS
• D.Android

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You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

• A.Submit a ticket to Genesys Cloud CX support.
• B.Resend the invite.
• C.Add John to Genesys Cloud CX again so that a new invitation will be generated.
• D.Tell John to be patient and wait for the email to arrive.

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