Which of the following are AND Evaluation Methods? (Choose three.)

• A.All skills matching
• B.Best available skills
• C.Bullseye matching
• D.Disregard skills
• E.Agent availability

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Which report displays the length of each session for one or more agents over a specified period of time?

• A.Agent Activity Summary Report
• B.Agent Metrics Report
• C.Agent Login-Logout Details Report
• D.Agent Quality Details Report

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You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

• A.True
• B.False

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Which of the following Edge features provides client and server-side call matching?

• A.SIP gateway
• B.SIP proxy
• C.Media server
• D.Call broker

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Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

• A.Receive ACD and non-ACD calls, but not place.
• B.Place ACD and non-ACD calls, but not receive.
• C.Place and receive ACD calls; non-ACD calls can neither be place nor received.
• D.Place and receive both ACD and non-ACD calls.

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