Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

• A.In the timeline configuration
• B.In the general configuration of Agent Desktop
• C.In the Customer Hub screen configuration
• D.The event types are enabled by default and cannot be changed.

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You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

• A.Case routing
• B.Service categories
• C.Notifications
• D.SLA

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Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.

• A.Registered products
• B.Contacts
• C.Products
• D.Service contracts

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To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Accounts
• B.Response templates
• C.Service levels
• D.Registered products

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Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.

• A.Contacts
• B.Service contracts
• C.Registered products
• D.Products

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