What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

• A.Business flow
• B.Custom entity
• C.Mashup
• D.Configure the relevant action

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Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

• A.The administrator must create an initial user in order to log in to the tenant for the first time.
• B.Any test tenant needs to be purchased separately.
• C.The customer will need to provision new tenants through SAP for Me.
• D.The business settings will need to be activated for the tenant.

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Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

• A.Create an installed base
• B.Create numeric ranges for customers
• C.Create customer records
• D.Activate the service in the business role

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What functionality can be enabled to assist agents with case resolution?

• A.Create and assign surveys to the case.
• B.Integrate a knowledge base.
• C.Configure templates for responses.
• D.Integrate Microsoft Teams.

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Which configuration can you use to trigger a warning message based on custom logic?

• A.Create an autoflow
• B.Create a determination
• C.Create a validation
• D.Create a page layout

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