You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

• A.Make sure an organizational node can only be set up with a replication process from the back end.
• B.Make sure that each organizational unit can have only one function at a time.
• C.Assign an employee to several organizational units.
• D.Use the Reporting Line function for selection.

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Which elements are used to calculate the due dates defined in Service Level Agreements? Note:There are 2 correct answers to this question.

• A.Operating hours
• B.Working calendar
• C.Maintenance plan
• D.Service contract

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Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

• A.Maintenance plan
• B.Service orders
• C.Cases
• D.Registered products

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Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

• A.Business role
• B.Security policy
• C.User profile
• D.Employee role

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You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

• A.Access to the Case app is NOT enabled for the business user.
• B.Access rights are directly assigned to the business user.
• C.Access rights for cases are limited to read access.
• D.The employee is not assigned to the correct business role.

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