During the Cloud Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training. What is the likely cause of these complaints?

• A.A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.
• B.Cloud Kicks did not gain buy-in during the Analyze phase and the did not build buzz during the Build and Validate phase.
• C.A training plan was not made during the Validate phase and buzz was not during the Design and Validate phase.
• D.Cloud Kicks did not gain buy-in during the Design phase the solution was not designed.

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Northern Trail Outfitters (NTO) wants to increase the productivity of its sales representatives. How can work.com be used to meet this requirement? Choose 2 answers

• A.Coaching goals can be linked to reports
• B.Feedback can be requested for the entire sales team
• C.Coaching statistics can be linked to reports
• D.Feedback can be given publicly or privately.

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Cloud Kicks currently supports three business lines within a single Salesforce instance:
Running, Athleisure, and Celebrity Co-Branded. The VP of Atheisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often details the monthly project management meeting, which limits the amount of time available to cover other critical topics.
Which two strategies should the consultant recommend to address these issues?
Choose 2 answers

• A.Create a weekly All-Hands call, including business and technology resources, to review direction and priority of development.
• B.Divide the development team into three units/tracks to support each line of business independently.
• C.Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably
• D.Change the project management meeting to weekly, and keep the focus on action items, project risks, and resource requests.

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Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region of the office on holiday. Which best practice should the Consultant recommend to overcome this obstacle?

• A.Set up training session for just the European region and run the scheduled training.
• B.Move trainining for all users to the following week and communicate the change.
• C.Run the training as planned and record it so the other users can watch the video.
• D.Talk to the manager of that region and tell them how important training is and that they should come.

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Cloud Kickshas configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.
Which two points should the consultant include in the training information?
Choose 2 answers

• A.Users can choose to show emails added via EAC in the Related Lists activities view.
• B.Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
• C.Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.
• D.Users can share individual emails or make them private.

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