Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

• A.Work Order
• B.Work Order Line Items
• C.Account
• D.Service Contract

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A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?

• A.Update the Service Crew on the Service Appointment's Work Type.
• B.Edit the Service Appointment and add a new Service Resource.
• C.Use the Crew Management tool to add Service Resources to the Crew.
• D.A Create a new Service Appointment with a different Crew.

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An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?

• A.Create two service resource and assign them to the employee
• B.Create one service resource and assign the technician and dispatcher role
• C.Create one service resource and assign the relevant permission set license
• D.Create two skills records and assign them to service resources record

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Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

• A.Manually create a competitor's Asset Record on the Field Service mobile app.
• B.Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
• C.Use a Macro to create a competitor Asset Record on the Field Service mobile app.
• D.Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.

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How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

• A.Create Work Types with Products Required.
• B.Create Work Types with Work Order Line Items.
• C.Create Work Types and Locations.
• D.Create Work Types with Products Consumed.

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