Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

• A.Utilize a standard Price Book specific to each country.
• B.Utilize the standard Price Book with pricing rules applied.
• C.Utilize a custom Price Book specific to each country.

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At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?

• A.Add one hour to the start and end times on the service territory member's operating hours.
• B.Subtract one hour from the start and end times on the service territory.
• C.Add one hour to the start and end times on the service territory.
• D.Change the time zone on the service territory member's user record to match the service territory's time zone.

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Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

• A.Automatically schedule unscheduled services to available Resources.
• B.Automatically Dispatch Service Appointments using Drip Feed.
• C.Automatically run Optimization Background Job every hour.
• D.Automatically change the status to Dispatched of all Service Appointments.

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Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

• A.Allow Status Transitions based on Role.
• B.Block Status Transitions using a Validation Rule.
• C.Limit Status Transition based on Profile.
• D.Configure Status Transitions based on Resource Type.

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the org -wide default sharing for a service appointment Is set to private If the service appointment is cancelled, which users will have visibility to the record?

• A.assigned resources, owner of service appointment and members of user territory
• B.owner of service appointment and members of user territory
• C.assigned resources, owner of service appointment and members of service territory
• D.owner of service appointment and members of service territory

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