A consultant has successfully deployed Sales Cloud at Cloud Kicks.
What is the final step in completing an engagement?

• A.Measure adoption
• B.Hand over documentation
• C.Perform testing
• D.Deploy solution

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Role hierarchy should normally mimic the org structure.

• A.False
• B.True

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Cloud Kicks manages contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application and then migrated to Salesforce.
Which contacts should the consultant migrate from the marketing application to leads in Salesforce?

• A.All contacts
• B.Qualified contacts
• C.Active contacts
• D.New contacts

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Cloud Kicks is excited about implementing Lightning features during the implementation. The company has rolled out a few groups of Sales Cloud users in Lightning already, but not all are trained on the Sales Cloud Lightning features requested for this implementation. What should the Consultant recommend for a successful deployment?

• A.Adjust the project plan and delay the deployment of the sprint.
• B.Communicate the information so that they have more staff available for changes
• C.Adjust the project plan and communicate that the deployment will now be a week earlier.
• D.Deploy all the changes that do not affect the Sales team and deploy the changes in the following sprint

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Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

• A.Route cases toagents in an alternate center.
• B.Disable the Interactive Voice Response (IVR) system.
• C.Monitor service level agreements (SLAs) and notify customers.
• D.Deliver training on case handling for contingent staff.
• E.Update the case status field values.

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