Cloud Kicks acquired a shoe distribution partner. The Marketing and Sales Directors want to migrate the existing sales and marketing data into Cloud Kicks' Salesforce instance.
Which three aspects should the Consultant consider before proceeding with the data migration?
Choose 3 answers

• A.Classic feature that have been improved by Lightning Experience
• B.Criteria to apply to records that should be archived before migration
• C.Volume of customer, partner, and prospect data from existing system
• D.Total number of records being imported compared to the Salesforce edition
• E.Number of marketing campaign licenses required for the migration

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Universal Containers would like to implement Omni-Channel within Service Cloud for their representatives.
What is the first step an Administrator is required to perform in order to configure Omni Channel?

• A.Enable Omni-Channel by clicking Settings in Setup
• B.Assign Users to Omni-Channel permissions
• C.Assign Users to the Omni-Channel Feature License
• D.Contact Salesforce to have Omni-Channel enabled

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Universal Containers sells three unique products and each product has its own sales process. The company qualifies prospects for the three products in a consistent manner; however, once the customer has shown interest, the sales representatives must follow the relevant product's sales process.
Which two solutions should a consultant recommend to meet these requirements? (Choose two.)

• A.Create sales stages that align with opportunity record types.
• B.Define the default opportunity teams for each opportunity record type.
• C.Configure opportunity record types for each sales process.
• D.Define sales processes to map to each opportunity record type.

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A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics are useful for identifying knowledge article effectiveness?
Choose 2 answers

• A.Knowledge articles with the lowest rating.
• B.Number of knowledge articles in each data category.
• C.Knowledge articlescreated by call center agents.
• D.Knowledge search query with no results.

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Where do you select the "Marketing User" checkbox to enable a user to create, edit, delete, and clone campaigns; manage campaign members; and edit advanced campaign setup?

• A.Org-wide defaults
• B.Profile
• C.Sharing Rules
• D.User record

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