In the baseline platform configuration, which Incident Management function is limited to users with roles of either itil_admin or admin?

• A.Close Incident
• B.Delete Incident
• C.Reopen Incident
• D.Archive Incident

Correct Answer: C

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A customer would like to modify the wording that appears when a user selects Change > Create New. Which type of record must be adjusted?

• A.Language File
• B.Interceptor
• C.Change Type Data Lookup
• D.Application Module

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Consider the Apex class above that defines a RemoteAction used on a Visualforce search page.
Which code snippet will assert that the remote action returned the correct Account?
Account a = controller.getAccount('TestAccount');

• A.Account a = remote.getAccount('TestAccount');
  System.assertEquals( 'TestAccount', a.Name );
  MyRemoter remote = new MyRemoter('TestAccount');
• B.System.assertEquals( 'TestAccount', a.Name );
  MyRemoter remote = new MyRemoter();
• C.System.assertEquals( 'TestAccount', a.Name );
• D.Account a = remote.getAccount();
  System.assertEquals( 'TestAccount', a.Name );
  Account a = MyRemoter.getAccount('TestAccount');

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Which table does the "Knowledge Base" table extend from?

• A.task
• B.None of the listed answers
• C.kb_knowledge_core
• D.kb_knowledge

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An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?

• A.Verify the user has permissions passing a user into System.runAs().
• B.Call the Apex class method from a testMethod instead of the testSetup method.
• C.Add @testVisible to the method in the class the developer is testing.
• D.Use system.assert() in testSetup to verify the values are being returned.

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