A company processes Orders within their Salesforce instance. When an Order's status changes to "Paid" it must notify the company's order management system (OMS). The OMS exposes SOAP web service endpoints to listen for when to retrieve the data from Salesforce.
What is the optimal method to implement this?

• A.Generate the Enterprise WSDL and use it to make a callout to the OMS.
• B.Create an Apex trigger and make a callout to the OMS from the trigger.
• C.Generate the Partner WSDL and use it to make a callout to the OMS.
• D.Create an Outbound Message that contains the session ID and send it to the OMS.

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Which of the following roles can delete a CAB definition?

• A.cab_manager
• B.itil_admin
• C.change_manager
• D.None of the listed answers

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During which phase of the change management lifecycle are the following activities performed?
* Record the planned schedule for when the change will take place
* Perform risk assessment and evaluate risk
* Describe relevant implementation plan, test plan and backout plan

• A.Approval
• B.Creation and Scoping
• C.Closure
• D.Implementation

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You can create a standard change from an incident by clicking on the "Create Standard Change" UI Action in an incident form.

• A.True
• B.False

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By which of the following CMDB aids ITSM processes. (Choose three.)

• A.Associating configuration items to incidents, problems or change records.
• B.Identify the affected applications which helps in prioritization.
• C.Automatically repair affected configuration items.
• D.Identifying potential upstream or downstream impacts.
• E.Identify the preferences of the requester user based on profile data.

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