Users who approve changes require ServiceNow license unless they do the approval through email.

• A.True
• B.False

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Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

• A.Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
• B.Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
• C.Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
• D.Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.

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A Visualforce page loads slowly due to the large amount of data it displays.
Which strategy can a developer use to improve the performance?

• A.Use an <apex:actionPoller> in the page to load all of the data asynchronously.
• B.Use lazy loading to load the data on demand, instead of in the controller's constructor.
• C.Use the transient keyword for the List variables used in the custom controller.
• D.Use JavaScript to move data processing to the browser instead of the controller.

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Configuration items can be created via the change management process.

• A.True
• B.False

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Which of the following statements is true regarding operations that can be performed by nobody?

• A.Nobody can perform these operations except the admin and anyone specified by the admin.
• B.Nobody can perform these operations even the admin.
• C.Nobody can perform these operations except the admin.
• D.Nobody can perform these operations except the admin and the knowledge admin.

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