Free Access to Cisco.500-443.v2024-09-30.q58 with Valid Practice Test (Page 11)

Question 46

Which of the following are common UCCE issues related to call quality? (Select all that apply)

A.Agent configuration issues
B.Database connectivity issues
C.Poor voice quality
D.Call routing failures

Question 47

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A.400 ms, 5 heartbeats
B.100 ms, 3 heartbeats
C.The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
D.400 ms, 3 heartbeats
E.100 ms, 5 heartbeats

Question 48

What is the function of Cisco Finesse in a contact center enterprise system?

A.To provide a web-based agent desktop for managing customer interactions
B.To route incoming calls to the appropriate agent
C.To record customer interactions
D.To monitor agent performance

Question 49

What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?

A.CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not
B.Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.
C.PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not.
D.Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller

Question 50

Which of the following tools can be used to troubleshoot common UCCE issues related to web-based applications? (Select all that apply)

A.Cisco Finesse Desktop
B.Cisco Unified Contact Center Enterprise Administration (CUCEA)
C.Cisco Unified Intelligence Center (CUIC)
D.Web browser developer tools

Question 46

Question 47

Question 48

Question 49

Question 50

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