What is the role of the Unified CCE Master Controller in UCCE?

• A.To handle incoming customer interactions
• B.To create and customize reports in UCCE
• C.To monitor real-time statistics in UCCE
• D.To manage and control the UCCE system components

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What is the role of APIs and web services in UCCE?

• A.To integrate UCCE with other business applications
• B.To customize and schedule reports in UCCE
• C.To configure media routing in UCCE
• D.To manage agents and skill groups in UCCE

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What is the role of a private network in UCCE/PCCE?

• A.provides configuration updates from Logger to AW
• B.keeps each side of the duplex pair in sync
• C.replicates data from PG to Router
• D.communicates with the public network

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Which of the following tools can be used to troubleshoot common UCCE issues related to CTI connectivity? (Select all that apply)

• A.Cisco Unified Contact Center Enterprise Administration (CUCEA)
• B.Cisco Unified Communications Manager (CUCM)
• C.Cisco Unified Intelligence Center (CUIC)
• D.Cisco RTMT (Real-Time Monitoring Tool)

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What is the purpose of the Cisco Unified Customer Voice Portal (CVP) in UCCE?

• A.To handle self-service IVR interactions
• B.To route incoming calls to the most appropriate agent based on customer data
• C.To provide real-time statistics on call center performance
• D.To handle incoming customer interactions

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